We would like to hear what you have to say. If you have questions, comments or concerns please feel free to reach out to us!
Since we are a small business, email is the best and most preferred method of communication for us. While we’d love to have phone conversations with everyone, we try to reserve phone communications with customers for time sensitive matters. We do our best to get back to everyone that contacts in a timely manner, but please allow us up to two business days to reply to your initial email. Sending in repeat inquiries will only delay our communication response times.
*Important note: we are closed on weekends and major holidays. We are available for communication Monday through Friday from 9 am to 7 pm MOUNTAIN STANDARD TIME. We are not open to the public; in person visits are BY APPOINTMENT ONLY*
IMPORTANT NOTE: Due to overwhelming demand for suppressors and accessories, all services have been suspended until we are able to get caught up with production items. This includes recores, mount conversions, Surefire conversions, pistol barrel threading and custom parts. There is no estimated timeline for restoration of accepting service work. Any inquiries about service work may not be responded to until we reinstate services. We apologize for the inconvenience and are working hard to get back to your regularly scheduled programming.
Our email address is info@eccomachine.net.
Please add our domain (@eccomachine) to your safe senders list.
We find that sometimes our communications may go to spam or junk mail, so please be sure to check that our responses didn’t get flagged by your provider.
***Honesty & integrity matter to us. If you provide us with a fictitious/misleading name, address, email address or phone number, we will reasonably assume you have not been or will not be above board with other things, and we will not work with you. We will never spam you or sell/divulge your personal information, we just need to be confident we’re working with honest people in this industry because we’re dealing with things where little discrepancies can have big consequences. Please review our Term & Conditions: Deceptive or Dishonest Acts ***
Please note, all calls to and from phone numbers associated with ECCO Machine, Inc. are recorded for quality assurance.
By initiating or accepting a phone call with/from ECCO Machine or employees thereof, you provide your consent for this recording.