TERMS & CONDITIONS
We are committed to protecting your privacy. Authorized employees within the company are on a need to know basis, and only use any information collected from individual customers in a professional capacity. We constantly review our systems and data to ensure the best possible service to our customers. Federal and state governments have created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with intent to prosecute criminally and/or take civil action to recover damages against those responsible.
Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party without a legal warrant/subpoena. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. Electronic documents will be provided via email free of charge, paper copies that must be sent by carrier may require payment for packaging and shipping costs.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company: Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Communication
We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
Log Files
We use IP addresses to analyze trends, administer the site, track’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Custom orders/Pre Orders
When ordering a custom item or pre-ordering an item that isn’t available yet or is in development, refunds will be available for 30 days from the date of the purchase/deposit or until manufacturing has commenced, whichever comes first. After 30 days or once production has commenced, that deposit or pre-payment is final. Persons who fail to pay the balance on a product or service upon completion will be ineligible for any of our products or services until the balance is settled, including any applicable storage or late payment fees.
Payment for products & services
Payment for products or services is due upon ordering in the case of stock items, or upon completion in the case of custom parts or services. No items will be shipped/shipped back until invoices are paid in full. Balances not settled within 30 days of being due may be subject to a late payment fee of $15 per month. Items which were sent in for service may also be subject to storage fees of $5 to $15 per month, depending on item size, after 30 days if arrangements were not made for us to store your items for a longer period.
Any customer who disputes a charge for an item shipped or a service rendered will be ineligible for any of our products or services, and for any express or implied warranties on our products or services, for an indefinite duration that is at our sole discretion, and we may choose to not communicate with you. Any “chargebacks” will be sent to collections, and may be investigated for fraud. If you have a problem, talk to us; we are very honest, reasonable and customer satisfaction oriented, but we do not take kindly to furtive actions.
Insurance and Shipping Insurance
All customer items are fully covered while in our possession, though it is the customer’s responsibility to provide accurate & truthful documentation of exact value or replacement cost should a claim need to be filed. We provide shipping insurance for item value on all of our products when shipped using our free shipping option. When another shipping method is selected, the customer is responsible for electing to insure the item and for the amount of insurance purchased. Where customer items being returned after service are concerned, shipping is calculated on a case-by-case basis, and we recommend electing to insure your item for at least full replacement cost, including any shipping, fees or taxes paid (for example, a silencer that was purchased for $799 + 8% sales tax +$100 dealer transfer fee + $200 tax stamp should be insured for $1,163 or more).
When we provide the shipping label, customers are required to work with us on filing any insurance/shipping insurance claim for loss or damage to an item or items to determine which party will file the claim and what is required to move forward with a claim. Failure to work with us, to “keep us in the loop” may be considered fraud and could result in criminal and/or civil prosecution.
In the event that a customer item is lost or damaged while in our care or in shipping from us on a label we provide, repair or replacement costs will be based on current average market cost/value as best it can be determined in the absence of a legitimate appraisal. Appraisals that seem to be illegitimate or inflated may be challenged and could constitute fraudulent activity.
Items sent to ECCO Machine for service, exchange, refund or warranty with a customer or 3rd party procured shipping label: It is the responsibility of the customer to select appropriate shipping methods & insurance, and to deal with any carrier loss or damage claims, though we will provide any documentation we can to assist with the claims process.
As detailed in our shipping instructions, neither ECCO Machine nor our insurance provider bears any responsibility for items which are claimed to have been sent here but which were not documented in the itemized shipping manifest. We do photograph all incoming parcel contents and documents, and will make contact with our customer immediately if an item that is supposed to be present is not found, or if there appears to be any damage that occurred in transit.
ECCO Machine is not responsible for carrier loss or damage and will not cover any loss if the customer elects to purchase no shipping insurance, to insure for less than replacement cost, or for the loss of any items which the carrier has delivered/claims to have delivered without collecting a signature from our staff.
Credit Card Processing
Credit card information is not stored in any fashion by the company; our merchant processor is responsible for all PCI related matters regarding securing the data. All processing is directly and securely linked to their portal for all processing; we have no access to the actual credit card numbers entered except for the last 4 digits of the card. Your credit card safety is our priority and we will do everything within our power to insure it stays safe.