We accept returns for refund or exchange for 30 days after purchase as long as the item is in new, undamaged and resellable condition. After 30 days or if the item is in other than new condition, it is at our sole discretion to refund or credit any amount we determine to be appropriate, including no refund or credit toward exchange. In the event that the item does not qualify for a full refund, you may choose to have it returned to you, but you will be responsible for shipping costs.
To return an item for exchange or refund, please contact us to notify us that you’ll be shipping it back. Once we receive it, we will visually inspect it and, provided that the condition is satisfactory, a refund will be issued to the original payment method minus original shipping fees paid by us. If it is an exchange, you are responsible for shipping costs of the replacement item.
If you are returning an item because you believe it to have a defect, we will typically provide a return shipping label. Once we receive and inspect the part, we will make a determination. If the item is confirmed to have a defect, we will replace it at no cost. If the item is not defective, we can return it to you provided you cover shipping costs including the label we sent, or refund/exchange less all shipping costs, provided that it meets the above conditions for refunds & exchanges.
- Refunds for non-defective items are for the product only; we do not refund our shipping costs on items that shipped free or original shipping costs paid at the time of sale, nor shipping costs to return it to us.
- We do not cover shipping in either direction for exchanges of non-defective items
- Exchanges for items with a disparity in value will be refunded or charged the difference.
- Refunds are processed internally within 2 business days. Once the refund is issued, your bank’s policies determine how long it takes to be credited to your account. Refunds are only issued to the payment method used for purchase.
Custom orders, including production items with custom alterations, are ineligible for refund or exchange. We cannot guarantee fitment of custom parts, to include clearance with other parts, for which we do not have the mating part(s) here to check against. Whether the design work for a custom parts is done by us using customer provided specifications, sketches, drawings or models, or done by another party, customer is responsible for ensuring that critical features, dimensions and tolerances of commissioned parts are detailed. A fully dimensioned and properly toleranced manufacturing print is strongly recommended.
In the event that we ship incorrect or misboxed item(s), we will send out the replacement item(s) immediately and issue a postage-paid return shipping label for the incorrect/misboxed item(s). The replacement item is credited provisionally; if the original item(s) are not returned to us within 14 calendar days, your original payment method will be billed for the additional items sent. We may request photographic documentation of the incorrect item before issuing the replacement.
Suppressor (silencer) sales. Suppressors are eligible for normal return & refund less all shipping costs for a period of 30 calendar days or until the Form 4 has been filed, whichever occurs first. After 30 days or once Form 4 has been filed, there will be a 30% restocking fee, and refunds on suppressors for which Form 4 has been filed will require proof of application cancellation. Once form 4 has been approved, the sale is final and non-refundable. In the event of a denied Form 4, ECCO Machine may refund an amount up to 50% of the purchase price once the suppressor is back in our possession and determined in suitable condition for sale. Suppressors which have been used are not returnable under any circumstances, regardless of Form 4 status.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.