We accept returns from the original purchaser for refund or exchange for 30 calendar days after purchase as long as the item is in new, undamaged and resellable condition. After 30 days or if the item is in other than new condition, it is at our sole discretion to refund or credit any amount we determine to be appropriate, including no refund or credit toward exchange. In the event that the item does not qualify for a full refund, you may choose to have it returned to you, but you will be responsible for shipping costs.
REFUND OR EXCHANGE: To return an item for refund or exchange, please contact us to notify us that you’ll be shipping it back and then send the item common carrier with the original invoice or a copy of the invoice, and a note detailing whether it is a refund return or an exchange for a different product. We do not provide RMAs or shipping labels for refund or exchange returns; customers are solely responsible for all aspects of shipping a product for refund or exchange, including tracking numbers, delivery requirements and shipping insurance.
37245 Quail Dr
Elizabeth, CO 80107
Once we receive the item, we will inspect it and, provided that the condition is satisfactory, a refund will be issued to the original payment method, less original shipping costs. Refunds on items for which a color other than natural finish or black was applied will be reduced by an additional $5.00. Exchanges may be handled as a refund for you to place a new order for the different item, or may be a direct exchange with a separate invoice for shipping costs at our discretion. Exchange items with a disparity in value will be credited/refunded or invoiced for the difference. We do not monitor the tracking of items being shipped to us, and we do not have any control over carriers; if you have shipped an item for refund or exchange, it is your responsibility to monitor the tracking and ensure it has been properly delivered, and to deal with the carrier you selected if proper delivery has not occurred. We will not refund or exchange returned items that we do not receive.
Please note, we do not accept returns for refund or exchange for non-defective items purchased through a retailer or on the secondary market.
DEFECTIVE PRODUCTS: If you wish to return an item because you believe it to have a defect, contact us, we will typically provide a return shipping label. Once we receive and inspect the part, we will make a determination. If the item is confirmed to have a defect, we will replace it at no cost to you. If the item is not defective, we can return it to you provided you cover shipping costs including the label we sent, or refund/exchange less all shipping costs, provided that it meets the above conditions for refunds & exchanges.
- Refunds for non-defective items are for the product only; we do not refund shipping costs on items that shipped free or for which original shipping costs paid at the time of sale, nor shipping costs to return it to us.
- We will not refund any item which was not purchased directly from us. Defective items purchased through a retailer or on the secondary market are eligible for exchange only.
- We do not cover shipping in either direction for exchanges of non-defective items.
- Exchanges for items with a disparity in value will be credited/refunded or charged the difference.
- Refunds are processed internally within 2 business days. Once the refund is issued, your bank’s policies determine how long it takes to be credited to your account. Refunds are only issued to the payment method used for purchase.
CUSTOM PARTS: Custom orders, including production items with custom alterations, are ineligible for refund or exchange. We cannot guarantee fitment of custom parts, to include clearance with other parts, for which we do not have the mating part(s) here to check against. Whether the design work for a custom parts is done by us using customer provided specifications, sketches, drawings or models, or done by another party, customer is responsible for ensuring that critical features, dimensions and tolerances of commissioned parts are detailed. A fully dimensioned and properly toleranced manufacturing print is strongly recommended.
MISBOXED/INCORRECT ITEMS: In the event that we ship incorrect or misboxed item(s), we will send out the replacement item(s) immediately and issue a postage-paid return shipping label for the incorrect/misboxed item(s). The replacement item is credited provisionally; if the original item(s) are not returned to us within 14 calendar days, your original payment method will be billed for the additional items sent. If we are not able to process payment for an unreturned item that was credited, the terms of disputed charges will go into effect (see Terms & Conditions, Payment for Products & Services) . We may request photographic documentation of the incorrect item before issuing the replacement.
Suppressor (silencer) sales: Beginning on the purchase date, suppressors are eligible for return & refund less all shipping costs and a 10% restocking fee for a period of 30 calendar days or until the Form 4 has been filed, whichever occurs first. After 30 days or once Form 4 has been filed, there will be a 30% restocking fee, and refunds on suppressors for which Form 4 has been filed will require proof of application cancellation. After 90 days, suppressor returns which satisfy return policy with regard to condition will be eligible for store/shop credit only in the amount of 70% of purchase price. After 12 months or once form 4 has been approved, the sale is final and non-refundable. In the event of a Form 4 denial that cannot be appealed, ECCO Machine may refund an amount up to 50% of the purchase price once the suppressor is back in our possession and determined in suitable condition for sale. Suppressors which have been used are not returnable under any circumstances, regardless of Form 4 status.
Contact us at email@example.com for questions related to refunds and returns.